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​​ORDER PROCESSING

Disclaimer: All times provided in our Processing & Shipping Policy are approximate estimates.

While our team works diligently to expedite order fulfillment, please be aware that occasional delays or holds outside of our procedures may affect delivery times. These instances are rare, but we want our customers to be informed of the possibility.

 

If there is a Shipping Address Issue Hold or Purchase Verification Hold active, processing will be temporarily paused until the issue is resolved.​

 

Processing Times: 

Orders are typically processed within

approximately 1-3 business days.​

​For new product/seasonal releases, such as Burmy,

orders may take approximately 3-7 business days to process.​

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Pre-Order Items:

Orders containing “Pre-Order” items are processed within

 approximately 10-14 business days.

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 ​​When you place a Pre-Order, you are reserving an item not yet available for immediate shipment. Payment is processed to secure your order, and once the item is available and passes quality checks, it will be shipped.

Please note that Pre-Order items are clearly labeled on our website to ensure transparency at the time of purchase. 

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RESTOCK & SALES EVENTS:

• Please be advised that orders placed during restocking and promotional sales events may experience slightly extended processing times due to increased order volume.​

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• For events where the “Same-Day Processing/Shipping” promotion is offered, this applies exclusively to orders successfully placed by 1:00 PM EST on the event day, as indicated in the promotion. Please note that this offer does not apply to orders containing pre-order items. 

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APPOINTMENT SCHEDULING 

• ​We kindly recommend that customers wait until they receive a shipment notification via email, including the estimated delivery date, before scheduling installation appointments with their hair service provider.

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• Please note that The Firas Collection is not responsible for any fees incurred due to the rescheduling or cancellation of service appointments with third-party hair providers.

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SHIPPING & TRANSIT DELAYS DISCLOSURE​

While we strive to process and ship all orders as quickly as possible, please be aware that occasional delays may occur due to factors beyond our control, such as logistics, manufacturing timelines, or transit-related issues.

 

We are committed to maintaining clear and transparent communication with our customers. In the event of any delays, we will promptly provide updates via email to ensure you are informed every step of the way. Your patience and understanding are greatly appreciated as we work diligently to deliver your order.

 

 

PURCHASE VERIFICATION

At The Firas Collection, we are dedicated to safeguarding the security of every transaction to ensure a seamless and secure shopping experience for all of our customers. As part of this commitment, certain orders may be placed under a verification hold to protect both parties from fraudulent activity.

 

A Purchase Verification Hold will be placed on your order under the following circumstances:

• The order total is approximately $490 or more (after taxes).

• The billing and shipping addresses do not align.

 

Upon placing your order, you will receive an email outlining the verification process, which will include a link to a form you must complete to proceed. If your order is placed on hold, a follow-up email will be sent within one business day, reminding you to complete the verification form to initiate processing.

 

The Purchase Verification Form serves as a mechanism to confirm that the payment has been authorized by the cardholder. This form will also capture a signature from the cardholder, further validating the legitimacy of the purchase. Please note, no additional charges will be applied by us as part of this verification process. This measure is intended to prevent unauthorized transactions, chargebacks, or fraud.

 

If your order is placed on hold and successfully released, a signature will be required at delivery to ensure the secure receipt of your order.

 

Please note that processing and shipment will not begin until the Verification Hold has been cleared. To avoid cancellation of your order and the release of reserved inventory, it is essential to complete the form within five business days of receiving the notification.

 

We appreciate your cooperation and thank you for choosing The Firas Collection. Your satisfaction and security are our top priorities, and we are committed to delivering your order promptly and safely.

 

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SHIPPING PROCEDURES

Once all required processing procedures are completed, your order will be dispatched from our facility for delivery. Shipping labels are generated prior to dispatch to indicate that your order has been prepared and transferred to the designated shipping partner. Please note, however, that active transit begins only after the shipping partner processes the shipment and completes an initial transit scan.

 

Most initial scans are typically performed within 24–48 hours of dispatch.

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In some cases, delays in the initial transit scan may occur due to the shipping partner's processing backlogs or the occasional omission of the scan by shipping partner. While your order is already in the possession of the shipping partner, tracking updates may not appear until the initial scan is completed.

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We kindly ask for your patience and understanding during these situations, as such delays are outside of our control. If tracking inactivity extends beyond the typical timeframe (1-2 Business Days), we recommend monitoring the tracking number for updates or contacting us for assistance.

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SHIPPING OPTIONS

- STANDARD SHIPPING

Select our Standard Shipping option to receive your order within approximately 3–5 business days after it has been processed and dispatched.

 

+ STANDARD SHIPPING

(with Insurance)

Choose Standard Shipping with Insurance for delivery within approximately 3-5 business days after dispatch. This option includes shipment insurance, covering transit issues like damage, theft, or loss, with claims handled through our shipping partner for peace of mind.

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- PRIORITY SHIPPING

Upgrade to Priority Shipping for an estimated delivery within 1-2 business days following order processing and dispatch.

Disclaimer:

• The 1-2 day delivery timeframe is determined by the mail courier and depends on the shipping address provided.

• Availability of Priority Shipping may vary and may not always be offered at checkout.

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+ PRIORITY SHIPPING (with Insurance)

Choose Priority Shipping with Insurance for delivery within approximately 1-2 business days after dispatch. This option includes shipment insurance, covering transit issues like damage, theft, or loss, with claims handled through our shipping partner for peace of mind.

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- OVERNIGHT SHIPPING

Need your order fast? 

Overnight Shipping (U.S. Only) ensures your order is prioritized for fast-tracked processing, placing it in the first batch for quick handling. After processing, your order is typically delivered the next business day by our trusted shipping partner.

 

Orders are processed in approximately 1-3 business days, then shipped using the selected method for next-business-day delivery. If there’s an active "Same-Day Shipping" promotion and your order meets the eligibility criteria (placed by the posted cutoff time), your order will be processed and shipped the same day!

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Please note that during peak seasons, shipping partners may experience transit delays due to factors outside of our control. Additionally, Overnight Shipping does not include added insurance coverage.

 

For a swift and reliable delivery experience, choose TFC Overnight Shipping at checkout!

Orders submitted after the 1 PM EST cutoff will begin processing on the next business day.

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Shipping Costs & Processing Fee Policy:​

Please be aware that shipping costs on our website include a non-refundable processing fee. This fee is necessary to cover the administrative expenses associated with processing and fulfilling your order.

 

In the event of a refund request for shipping costs, the refunded amount will reflect the shipping charge minus the processing fee, which cannot be refunded. We kindly ask for your understanding of this policy, as it enables us to provide efficient and reliable order processing and delivery services.

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​​​INTERNATIONAL SHIPPING POLICY​

As a U.S.-based company, we are pleased to offer international shipping to customers worldwide. While we strive for timely delivery, please note that international transit times may vary due to factors inherent in the shipping process.

 

These factors may include customs clearance procedures, varying transportation methods, and the distance to the destination. Additionally, unforeseen events such as adverse weather conditions or disruptions in global logistics networks can occasionally result in delays beyond our control.

 

We encourage our international customers to consider the potential for extended transit times when placing orders. Despite these challenges, we remain dedicated to providing exceptional service and will make every effort to ensure your order reaches you as quickly as possible.

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International Shipments and Customs Charges

The Firas Collection is delighted to offer international shipping to our valued customers worldwide. Please note, however, that your order may be subject to customs duties, taxes, or fees as determined by your country’s customs authorities. These charges are not included in your order total and are outside of our control.

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If your order requires customs fees for release, the shipping partner (e.g., DHL, FedEx, UPS) will contact you directly with payment instructions. Your package may be held until these fees are paid. We understand this can be inconvenient, but failure to pay could result in your package being returned or discarded. Unfortunately, in these instances, we are unable to issue a refund for the order or shipping costs.

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These fees are set by your local government and are not associated with The Firas Collection. By placing an international order, you agree to cover any applicable customs charges. To avoid surprises, we recommend checking with your local customs office for more information on potential fees before placing your order.

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If you have any questions or need assistance, please don’t hesitate to reach out to us at firashair@gmail.com. We are here to help and ensure a smooth experience.

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