Return & Exchange Policy
Return Policy
Eligibility:
Returns and exchanges are accepted within 30 days from the delivery date. After 30 days, returns are not permitted.
Inspection Upon Receipt:
To ensure your product meets expectations, inspect items immediately. Returns are not accepted once used, as it becomes difficult to assess quality vs. usage-related issues.
Final Sale:
Products are final sale once used or packaging is removed.
Return Process
Submit Your Request:
Email firashair@gmail.com with your name, order number, and reason for return (include photos/videos if quality-related).
Approval & Instructions:
Upon approval, return instructions will be provided.
Prepare & Ship Your Return:
Ensure items are in original condition with packaging and tags intact. Customers are responsible for return shipping costs.
Exchanges
Exchanges:
If you would like a different product, initiate a return and place a new order for the preferred item.
Quality Replacements:
If the item does not meet quality expectations, submit clear documentation (photos/videos). Approved exchanges will be processed promptly.
Order Cancellations:
To cancel an order, email within
2-3 hours of placement. If the order has already shipped, follow the return process.
For comprehensive details, please review our full policy.