​​Return Policy 

  

At The Firas Collection, we strive to provide our customers with the highest quality human hair extensions while maintaining the highest standards of hygiene and sanitation. To ensure the safety and satisfaction of all our customers, we have implemented the following policy regarding the eligibility for returns and exchanges of our human hair extension products:

 

 

After a period of 30 days from the

delivery date of your order,

we regret to inform you that it becomes ineligible

for any form of return, exchange, or refund.

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 Product Integrity & Return Eligibility: 

​At The Firas Collection, we take great care in ensuring the quality of every hair extension we ship. Each bundle is thoroughly inspected during fulfillment to meet our high standards. However, we understand that each customer has unique expectations, which is why we strongly recommend inspecting your items upon receipt—before any form of usage, including washing or removing the plastic tag.

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To guide you, please consider the following:

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•  Inspect upon receipt: Check your items while they are still in their original packaging with the blue or black plastic tag intact. This tag contains a unique product code and serves as an indicator of the product’s original, unused condition.

•  Address any concerns promptly:  If you have a quality-related concern that is not due to usage, we can assist with an exchange/return before the packaging is opened.

Once the packaging is removed or the product is used, the order is considered final sale.

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Final Sale Criteria 

Once the packaging is removed or the product is used, the order is considered final sale and ineligible for return, exchange, or refund. This includes products showing any of the following signs of use:

• Removing the plastic tag

• Washing, coloring, or styling the hair

• Unrolling the hair weft

• Applying heat tools or products beyond a 1-2 strand test

• Improper storage leading to excessive frizz, tangling, or matting

• Failure to follow proper care practices, such as detangling and nighttime maintenance

 

Hygiene & Sanitation Policy:

For hygiene and sanitary reasons, human hair extensions cannot be resold once worn or altered. Products that do not remain in their original condition cannot be reintegrated into inventory and are considered defective.

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Order Modifications, Returns & Refunds

By purchasing from The Firas Collection (www.thefirascollection.com), you acknowledge and agree to the following policies:

1. Order Modifications: Any changes to an order are at the discretion of The Firas Collection and must align with our internal policies. Additional charges may apply.

2. Returns & Exchanges: These are only processed if the original items are physically returned in compliance with our return policy. Items removed from their packaging, used, or altered in any way are final sale and cannot be returned or exchanged.

3. Refunds: Refunds are processed strictly in accordance with our return policy. In exceptional cases, partial refunds may be issued at our discretion, contingent upon product return and review approval.

 

Processing & Customer Support

Eligible returns and exchanges undergo a detailed review before approval. Processing typically takes approximately 7-10 business days from the date the return is received. To expedite the process, please provide a tracking number to our Customer Support team at firashair@gmail.com.

 

For further clarification, please review our Quality Standards at www.thefirascollection.com/qualitystandards. Some concerns may be inherent to human hair extensions and may not affect overall quality.

 

Our team is always available to assist with any questions or concerns, ensuring your expectations are met.

 

By completing your purchase, you confirm your understanding and acceptance of these policies, which are legally binding.

 

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IMPORTANT NOTICE ON CHARGEBACK CLAIMS: 

Filing a chargeback claim without first contacting our customer support team to address concerns—such as product quality expectations (where a resolution has been offered), transit-related delays or damages, or instances where an order is ineligible for return or refund under our stated policies and purchase agreement—is considered a violation of our purchase agreement. Such actions bypass our established resolution process and may be classified as fraudulent activity.

 

We take instances of chargeback fraud very seriously. Should this occur, we reserve the right to pursue all available remedies, including:
   •    Reporting the matter to financial institutions and relevant authorities.
   •    Initiating legal action to recover costs and damages incurred.
   •    Enforcing our contractual rights as outlined in the purchase agreement.

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We are committed to providing support and resolving concerns in a fair and timely manner. For any order-related issues, we encourage you to contact us directly at firashair@gmail.com so that we can address the matter in accordance with our policies.​​​​​​​​