QUALITY STANDARDS
TFC: Quality You Can Trust
At The Firas Collection, we are dedicated to providing you with the finest human hair extensions, designed to help you achieve the look you desire. We take pride in our rigorous quality control process, ensuring that every product meets our high standards for excellence. Our commitment to transparency means we are always here to provide you with the information you need to make an informed and confident purchase.
Each of our products is carefully inspected by our manufacturing and fulfillment teams, but we understand that every customer may have unique expectations. To ensure your complete satisfaction, we encourage you to thoroughly inspect your hair extensions upon receipt.
Please be aware that once the product has been removed from its original packaging or the blue/black product detail tag is detached, the product is considered final sale. Any alterations to the extensions, including washing or handling, will void the possibility of return or exchange.
For your peace of mind, we have outlined our quality standards below, including details on color, weft length, scent, and other key characteristics of our products. We are committed to delivering premium hair extensions that meet your highest expectations.
Weight Verification:
At our manufacturing facility, each hair extension bundle undergoes a thorough quality check that includes weight verification. We take this step to ensure that every bundle meets our weight requirement standards.
Weight Requirement:
Our hair extension bundles are required to meet a weight range of 90-100 grams. However, it's important to note that the exact weight within this range may vary slightly based on the texture and density of the hair. This slight variation is normal and does not affect the quality or value of the product.
We understand that the weight of hair extensions is an important factor for many customers, as it contributes to the overall volume and thickness of the hair when installed. Rest assured that our team meticulously selects and packages each bundle to meet or exceed our weight standards, delivering consistent and high-quality products.
We value your trust in our brand and the satisfaction of our customers is our top priority. If you have any questions or concerns about our hair extension bundles or the weight of your specific order, please feel free to reach out to our customer support team. We are here to assist you and provide any additional information you may need!
Our products are carefully sourced in their pure, unprocessed state, which may result in subtle variations in
color and texture—a natural characteristic of
high-quality, unprocessed hair.
Understanding Hair Extension Weft Variation
Weft length variation is a natural occurrence in hair extensions and does not affect the quality or performance of the product. This variation arises due to the industry-standard practice of packaging hair extensions by weight—90 to 100 grams per bundle—instead of ensuring uniform weft lengths.
Each bundle contains human hair strands carefully arranged to meet the specified weight. However, the density and texture of the hair can influence how the hair is sewn onto the weft. For example, finer hair strands may result in longer wefts, while thicker strands produce shorter wefts, even when the overall weight is consistent. This process ensures that the integrity of the hair extension bundle is preserved, with a focus on delivering a full, natural look.
It’s important to note that this variation does not compromise the quality or functionality of the extensions. Each bundle is meticulously crafted to maintain consistent weight and high-quality hair, ensuring the best results for styling and longevity.
The Natural Color Variations of our Products
Our human hair extensions are unprocessed, meaning they retain their natural color and texture. This variation is completely normal and reflects the uniqueness of each individual hair strand. While we do our best to provide consistent quality, slight color/texture variations can occur.
Color Variations & Customization Options:
Currently, we do not offer specific color options for our human hair extensions. However, if you're looking to achieve a specific shade, we recommend consulting with a professional stylist. They can use a Semi-Permanent or Permanent color treatment to achieve the exact shade you desire.
Our extensions are sourced in their purest form, resulting in natural variations in color.
Our Hair Extension bundles fall within the color shade range of "#1B - #4".
This variation is entirely normal and showcases the uniqueness of each hair strand. While we strive for consistent quality, slight color and texture variations can occur.
Understanding the Pre-Shampoo Curl/Wave Pattern in
Our Hair Extensions
We wanted to take a moment to explain the unique curl/wave pattern that you may have noticed on our hair extensions before their first shampoo.
The uniform curl/wave pattern you see on our hair extension products is intentionally created using a process known as "steam setting." This method is employed to ensure that all individual hair strands are uniform and consistent in their curl or wave pattern, resulting in a cohesive and visually appealing appearance when packaged and delivered to our valued customers.
Please note that lengths and textures may appear slightly different due to this steam process. Rest assured, this is temporary and will resolve after the initial wash or shampoo before installation.
Here's how the process works:
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Steam Treatment: Prior to packaging, the hair extensions undergo a controlled steam treatment. This involves subjecting the hair to steam, which helps set the desired curl or wave pattern.
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Uniformity: Steam setting ensures that each hair strand adopts the intended curl or wave style consistently across the entire set of extensions. This process helps maintain the quality and aesthetics of the product. It's important to note that the packaging curl/wave pattern is slightly different and may change after the first shampoo.
The hair extensions are completely versatile and can be restyled to your liking using heat styling tools, making them customizable to your preferred look. We strongly encourage customers to use a Heat Protection Product to ensure that their hair extensions maintain their natural wave/curl after styling.
Resolving Residual Scent in Your Hair Extensions
At The Firas Collection, we take pride in offering the highest quality human hair extensions. It’s important to note that, due to the nature of the product, a slight scent may be present upon receipt. This is a normal characteristic and typically results from the manufacturing and packaging processes. During production, the hair undergoes various treatments, including cleansing and conditioning, which may cause it to retain a mild odor. Rest assured, this scent is temporary and can be easily eliminated with proper care and maintenance, ensuring your extensions are fresh and ready to use.
Resolution:
If you encounter a scent with your hair extension product, we recommend the following steps for resolution:
1. Wash with Clarifying Shampoo: Begin by washing your hair extension product with a clarifying shampoo. This type of shampoo is designed to effectively remove any residual scents or product buildup. Gently lather the clarifying shampoo into the hair, focusing on the areas where the scent is noticeable. Rinse thoroughly with lukewarm water.
2. Deep Moisturizing Conditioner: After using the clarifying shampoo, apply a deep moisturizing conditioner to the hair. This will help restore moisture and leave the hair feeling soft and revitalized. Leave the conditioner on for the recommended duration, then rinse with cool water.
3. Air Dry: Allow the hair extension product to air dry naturally or use a blow dryer on a low-heat setting if needed.
These steps should effectively eliminate any residual scent from your hair extensions. It's important to remember that the scent is a temporary issue and is not an indication of the quality of the product. Human hair extensions can sometimes retain odors from the manufacturing and packaging processes, but they can be refreshed and revitalized with proper care.
Our team is here to assist with any product concerns, including but not limited to weft quality, texture quality, strand test, density concerns, and more. Please contact our customer support at firashair@gmail.com immediately so that we can collaborate to find the best solution for you.
Your satisfaction is our priority, and we're dedicated to ensuring your hair extension experience is nothing short of exceptional.
Thank you for choosing The Firas Collection, and we look forward to serving you with premium-quality hair extensions and exceptional customer service!
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Effective as of: 12/01/21
Due to the nature of business, hair donor information or "inventory source" is
CONFIDENTIAL & NOT subject to "public" release.
ALL requests for "Vendor" information will be denied.