QUALITY STANDARDS
We strive to provide you with the highest quality human hair extensions to help you achieve the look you desire! We want to assure you of the quality control measures we take at our manufacturing facility to provide you with the best hair extension products. It is our commitment to transparency and quality that drives us to share the following information with you.
The Firas Collection provides
100% Human Hair for all Products.
Weight Verification:
At our manufacturing facility, each hair extension bundle undergoes a thorough quality check that includes weight verification. We take this step to ensure that every bundle meets our weight requirement standards.
Weight Requirement:
Our hair extension bundles are required to meet a weight range of 90-100 grams. However, it's important to note that the exact weight within this range may vary slightly based on the texture and density of the hair. This slight variation is normal and does not affect the quality or value of the product.
We understand that the weight of hair extensions is an important factor for many customers, as it contributes to the overall volume and thickness of the hair when installed. Rest assured that our team meticulously selects and packages each bundle to meet or exceed our weight standards, delivering consistent and high-quality products.
We value your trust in our brand and the satisfaction of our customers is our top priority. If you have any questions or concerns about our hair extension bundles or the weight of your specific order, please feel free to reach out to our customer support team. We are here to assist you and provide any additional information you may need!
Our products are carefully sourced in their pure, unprocessed state, which may result in subtle variations in
color and texture—a natural characteristic of
high-quality, unprocessed hair.
Why do our extensions vary in color/texture?
Our human hair extensions are unprocessed, meaning they retain their natural color and texture. This variation is completely normal and reflects the uniqueness of each individual hair strand. While we do our best to provide consistent quality, slight color/texture variations can occur.
Color Options:
Currently, we do not offer specific color options for our human hair extensions. However, if you're looking to achieve a specific shade, we recommend consulting with a professional stylist. They can use a Semi-Permanent or Permanent color treatment to achieve the exact shade you desire.
Our extensions are sourced in their purest form, resulting in natural variations in color.
Our Hair Extension bundles fall within the color shade range of "#1B - #4".
This variation is entirely normal and showcases the uniqueness of each hair strand. While we strive for consistent quality, slight color and texture variations can occur.
We wanted to take a moment to explain the unique curl/wave pattern that you may have noticed on our hair extensions before their first shampoo.
The uniform curl/wave pattern you see on our hair extension products is intentionally created using a process known as "steam setting." This method is employed to ensure that all individual hair strands are uniform and consistent in their curl or wave pattern, resulting in a cohesive and visually appealing appearance when packaged and delivered to our valued customers.
Please note that lengths and textures may appear slightly different due to this steam process. Rest assured, this is temporary and will resolve after the initial wash or shampoo before installation.
Here's how the process works:
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Steam Treatment: Prior to packaging, the hair extensions undergo a controlled steam treatment. This involves subjecting the hair to steam, which helps set the desired curl or wave pattern.
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Uniformity: Steam setting ensures that each hair strand adopts the intended curl or wave style consistently across the entire set of extensions. This process helps maintain the quality and aesthetics of the product. It's important to note that the packaging curl/wave pattern is slightly different and may change after the first shampoo.
The hair extensions are completely versatile and can be restyled to your liking using heat styling tools, making them customizable to your preferred look. We strongly encourage customers to use a Heat Protection Product to ensure that their hair extensions maintain their natural wave/curl after styling.
Scent of Hair Extensions
At The Firas Collection, we are committed to providing our customers with the highest quality human hair extensions. It's important to note that, due to the nature of these extensions, they may exhibit a slight scent upon receipt. This is a normal characteristic and can be resolved through proper care and maintenance.
Resolution: If you encounter a scent with your hair extension product, we recommend the following steps for resolution:
1. Wash with Clarifying Shampoo: Begin by washing your hair extension product with a clarifying shampoo. This type of shampoo is designed to effectively remove any residual scents or product buildup. Gently lather the clarifying shampoo into the hair, focusing on the areas where the scent is noticeable. Rinse thoroughly with lukewarm water.
2. Deep Moisturizing Conditioner: After using the clarifying shampoo, apply a deep moisturizing conditioner to the hair. This will help restore moisture and leave the hair feeling soft and revitalized. Leave the conditioner on for the recommended duration, then rinse with cool water.
3. Air Dry: Allow the hair extension product to air dry naturally or use a blow dryer on a low-heat setting if needed.
These steps should effectively eliminate any residual scent from your hair extensions. It's important to remember that the scent is a temporary issue and is not an indication of the quality of the product. Human hair extensions can sometimes retain odors from the manufacturing and packaging processes, but they can be refreshed and revitalized with proper care.
Please note that while our manufacturing and fulfillment team diligently inspects all products to meet The Firas Collection's quality standards, we recognize that each customer may have unique hair extension quality expectations. We strongly advise customers to inspect all received products before removing the product's blue tag, as this action makes the item ineligible for any form of exchange or return.
Our team is here to assist with any product concerns, including but not limited to weft quality, texture quality, strand test, density concerns, and more. Please contact our customer support at firashair@gmail.com immediately so that we can collaborate to find the best solution for you.
Your satisfaction is our priority, and we're dedicated to ensuring your hair extension experience is nothing short of exceptional.
Thank you for choosing The Firas Collection, and we look forward to serving you with premium-quality hair extensions and exceptional customer service!
Contact Us!
MONDAY - FRIDAY
10:00 a.m. - 05:00 p.m. EST.
Effective as of: 12/01/21
Due to the nature of business, hair donor information or "inventory source" is
CONFIDENTIAL & NOT subject to "public" release.
ALL requests for "Vendor" information will be denied.