Purchase Agreement​​

By completing a purchase on our website (www.thefirascollection.com, you acknowledge and agree to the following terms and conditions:

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1. Separation of Hair Extension Bundles and Other Products:

You understand and acknowledge that hair extension bundles and other products listed on our website are sold separately unless otherwise specified. Each product is priced and processed as an individual item. Any bundling or combination of products must be explicitly mentioned during the ordering process and may be subject to separate pricing and terms.

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2. Quality Standards:

You acknowledge that you have reviewed and accepted the terms listed in our Quality Standards Policy. Our Quality Standards outlines the standards and conditions related to the quality, authenticity, and condition of our products. Please refer to the Quality Standards section on our website for specific details.

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3. Transit-Related Issues:

Once your order is handed over to a mail courier or shipping recipient, The Firas Collections assumes no responsibility for any transit-related issues, including but not limited to delays, loss, damage, "Return to Sender", or theft of the package. Any concerns or claims related to transit issues should be directed to the respective courier or shipping company in accordance with their policies and procedures.

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Please review these terms carefully before completing your purchase. Your order signifies your acceptance of these terms and conditions.

If you have any questions or require further clarification on any of these points, please contact our customer support team before finalizing your purchase.

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Responsibility for Shipping & Delivery​

1. Carrier Selection:  We partner with reputable shipping carriers, including the United States Postal Service (USPS), to deliver your orders. The choice of carrier may vary depending on your location and the specific product(s) you've ordered.

2. Third-Party Carriers: In cases where third-party carriers are involved in the delivery process, we rely on the services and expertise of these carriers to fulfill the delivery of your orders.

3. Delivery Issues: The Firas Collection is not responsible for any issues that may arise during the shipping and delivery process, including but not limited to:

   • Stolen Packages: If a package is marked as delivered but has been stolen or is missing, we recommend contacting the local authorities and the carrier (e.g., USPS) to report the issue. We do not assume responsibility for stolen packages.

   • Lost Packages: In the event of a lost package, we advise you to contact the carrier (e.g., USPS) to initiate an investigation and resolve the matter. We are not responsible for packages that are lost in transit.

   • Delivery Delays: While we make every effort to ensure that your orders are delivered on time, we do not guarantee delivery dates. Delivery times may vary due to factors beyond our control, such as weather conditions, holidays, or unforeseen circumstances. Please refer to the carrier's tracking information for updates on the status of your shipment.

   • Delivered Packages: Once a shipped order has a Transit Status of "Delivered", the safety of the order parcel is transferred to the recipient (Customer).

   • Missing "Delivered" Packages: We encourage customers to file an appropriate police report for suspected mail theft to local authorities. Please note that Insurance Claim submissions for "Delivered" orders will be denied. 

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Contacting the Carrier

If you encounter any issues related to the delivery of your order, including tracking updates or delivery inquiries, we recommend contacting the relevant carrier directly (e.g., USPS). They will have access to the most up-to-date information and can assist you in resolving any concerns or questions

 

International Shipments and Customs Charges

The Firas Collection is proud to offer international shipping. However, please note that your order may be subject to customs duties, taxes, and fees determined by your country’s customs authorities. These charges are not included in your order total and are beyond our control.

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If your shipping address requires a customs charge for release, the shipping partner (e.g., DHL, FedEx, UPS) will notify you directly with instructions on how to pay these fees. Until payment is made, your package may be held, and failure to pay could result in the package being returned or discarded. Unfortunately, in such cases, we cannot issue a refund for the order or shipping costs.

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These fees are the customer’s responsibility because they are imposed by your government and are independent of The Firas Collection. By placing an international order, you agree to cover any applicable customs charges. We recommend checking with your local customs office for potential fees before ordering.

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For further assistance, please contact us at firashair@gmail.com.

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Chargeback Claims

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By completing a purchase on our website, you acknowledge and agree to the following terms and conditions regarding chargeback claims and disputes related to lost, stolen, delayed, “Return to Sender,” or damaged shipments:

 

Chargeback Claims: By purchasing from The Firas Collection, you agree that in cases where an order parcel is lost, stolen, “Return to Sender,” delayed, or damaged during shipment to your specified shipping address, you will not file a chargeback claim against The Firas Collection.

 

Chargeback Fraud: Filing a chargeback claim under the circumstances outlined above is considered an act of fraud. The Firas Collection treats fraudulent chargeback claims as a serious offense and will take all necessary steps to protect our business interests and pursue justice, including but not limited to:

 

    • Legal Action: The Firas Collection reserves the right to initiate civil litigation against individuals who file fraudulent chargeback claims. This may include seeking compensation for any financial losses, legal fees, and damages incurred as a result of the fraudulent activity.

    • Criminal Reporting: Instances of fraudulent chargeback claims may be reported to local law enforcement agencies and federal authorities, such as the Federal Trade Commission (FTC) or Internet Crime Complaint Center (IC3), for further investigation and potential criminal prosecution.

    • Recovery of Costs: The Firas Collection will actively pursue the recovery of any costs and damages that result from fraudulent chargeback claims, including but not limited to administrative fees, shipping charges, and product costs.

 

Contact for Resolution: If you experience any issues with your order, including “order not arriving as expected,” you are required to contact our customer support team at firashair@gmail.com so that we can assist you promptly. We are committed to working with our customers to resolve any issues through legitimate and transparent means. Filing a chargeback without first reaching out to us for assistance may result in further action being taken as outlined above.

 

By proceeding with a purchase on our website, www.thefirascollection.com, you affirm that you understand and agree to abide by these terms. The Firas Collection is dedicated to maintaining a fair and honest transaction environment for all customers and takes fraudulent activities very seriously.

 

Disclaimer: Legally Binding Agreement

By placing an order with The Firas Collection, you acknowledge and agree that this purchase constitutes a legally binding agreement. By completing the checkout process, you agree to all terms and conditions outlined, including our chargeback policy. Any attempt to file a fraudulent chargeback claim without first seeking resolution through our customer support will be considered a breach of this agreement and may result in legal action, reporting to authorities, and recovery of any incurred costs and damages.

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Customer Support

If you have any questions or need assistance with your order, we are here to help. Please feel free to reach out to our customer support team at firashair@gmail.com, and we will do our best to assist you within the scope of our policies and capabilities.

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Your order signifies your acceptance of these terms and conditions. Please review these terms carefully before completing your purchase. If you have any questions or require further clarification on any of these points, please contact our customer support team before finalizing your purchase.

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The customer acknowledges that if they violate The Firas Collection "purchase agreement," they will be ineligible to purchase any future order(s) online or in-store. Any future order(s) placed by the customer after violation of The Firas Collection" purchase agreement will be "canceled" immediately after discovery.

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By making a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined above.​

 

Thank you for choosing The Firas Collection, and we appreciate your cooperation in adhering to these terms!

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The Firas Collection

firashair@gmail.com

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Privacy Policy

The Firas Collection is committed to protecting the privacy of each one of our customers. 

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We will not disclose any information regarding our customers or visitors to the site to any third parties.

That includes any of your details or any credit card information.

We will not sell your information without your consent.

The Firas Collection will use all information collected from our site for order processing, order communication, and business updates.

 

The customer may opt out of receiving any communications from us at any time by simply emailing us with your request at firashair@gmail.com.

 

The Firas Collection will display any changes to its policy on our company website.

 

Contact Us!

MONDAY - FRIDAY

10:00 a.m. - 05:00 p.m. EST.

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